Terms of service

Terms and Conditions of Service

The present document sets out the general terms and conditions for use of the website miacaffestore.com, which offers sales of coffee and related products provided by the owner of the Application.

Definitions

To allow full understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, shall have the meanings set out below:

  • Owner: Mia Caffe Store S.R.L  Viale dei fiori 77, Biancavilla 95033, VAT number 06276700876, certified email address miacaffestoresrl@pec.it. The business is subject to CT-485792

  • Application: the website miacaffestore.com

  • Products: the material products sold from the Data Controller

  • User: any party that accesses and uses the Application

  • Consumer User: }industrial, commercial, artisanal or professional activity possibly carried out

  • Conditions: the present contract governing the relationship between the Owner and the Users and the sale of the Products offered by the Owner through the Application.

Detailed information about the Application offer

The Application provides Users with sales of coffee for machines, capsules and pods, coffee machines, spare parts kits, giftware, sugared almonds, gift items, cream, and liqueur.

Scope of application of the Conditions

Use of the Application implies the User's acceptance of the Terms. If the User does not intend to accept the Terms and/or any other notice, legal notice, information published or referred to therein may not use the Application or the related serservices.

The Conditions may be amended at any time. The applicable Conditions those in force on the date of transmission of thethe purchase order or request for the supply of a Product.

Before using the Application, the User is required to carefully read the Conditions and save them or print them for future reference.

The Owner reserves the right, at its sole discretion and at any time, to modify the graphical interface of the Application, the Content and its organisation, as well as any other aspects that characterise the functionality and management of the Application, notifying the User, where necessary, of the relevant instructions.

Purchase via the Application

All Products offered through the Application are described in detail on their respective product pages (quality, characteristics, availability, price, delivery times and costs, additional charges, etc.). Thensome errors, inaccuracies, or small differences may be highlighted between what is published on the Application and the actual Product. Furthermore, any images of the Products are for illustrative purposes only and do not constitute element contrattuale.

The purchase of one or more Products through the Application is permitted to Consumer Users. For natural persons, purchases only on condition that they are of legal age. For minors... any purchase and/or request for the supply of Products through the Application must be reviewed and authorised by the parents or legal guardiansexercising parental responsibility parentswings.

The offering of the Products through the Application constitutes an invitation to offer and the order submitted by the User shall constitute a contractual offer to purchase, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Ownelare shall have, at its sole discretion, the right to accept or reject the User's order without chand the latter may raise objections or complain about anything whatsoever on any grounds and/or for any reasonand.

The sales contract the sale of the Products is considered concluded upon the Controller's acceptance of the User's contractual offer. The Controller will accept the contractual offer of the User by sending the order confirmation to the email address provided by the Userand, in which the order date, the User's details, the characteristics, and the availabthe availability of the Product, the price or the method of calculating the price, any additional charges and ancillary taxes, the delivery address, the the delivery times and any shipping costs, the methods to exercise the right of withdrawal or its possible exclusion and the warranto.

The sales contract the Products shall not be deemed effective between the parties in the absence of what is indicated in the previous point.

If theif the Product is not available, the Owner will inform the User of the new terms of condelivery or supply, asking whether they intend to confirm the order or not. It is understood that the contract shall be deemed concluded with regard to the Products pucepted by the Data Controller.

The User undertakes to verify the accuracy of the data provided in the order confirmation and to immediately notify the Data Controller of any errors, and shall keep a copy of their order, the relevant confirmation, and the Conditions.

Prices and payments

For each Product, the price including VAT, if applicable, is indicated. If the nature of the Product makes it impossible to calculate it in advance, the methods for calculating the prizzo.

In addition, any applicable taxes, additional charges, and delivery costs that may vary depending on the destination, the chosen delivery method, and/or the payment method used will be indicated. If these expense items cannot reasonablyand to be calculated in advance, there will be an indication of which charges will be billed to the User.

The Owner reserves the right to change, at any time, the price of the Produyou and all anythe additional costs. It is understood that any price changes will not affectnor, under any circumstances, contracts already concluded before the amendment ofifica.

The User undertakes to pay the price of the Product within the timeframes and in the manner indicated in the Application and to communicate all the necessary data that may be requested.

The Application uses third-party tools for payment processing and does not enterin any way in contact with the payment details provided (credit card number, cardholder name, password, etc.). Should such third-party tools deny payment authorisation, the Data Controller will not be able to provide the Products and cannot be held responsible in any way.

Billing

Users who wish to receive an invoice will be asked to provide their billing details. For the issuance of the invoice, the information provided by the User, which they declare and warrant to be true, shall be deemed authoritative, and they shall fully indemnify the Owner in this regard.

Delivery method for physical products

The material Products (including any tangible goods with digital elements) they will be delivered to the address provided by the User, using the methods and within the timeframe chosen or indicated on the Application and stated in the order confirmation. Unless otherwise specified, the delivery times stated in the order confirmation indicate the usual time period`rriere.

In the event that it is not possible to provide the requested Products, the User will be promptly notified by email, with theindicating when it is expected that they can be delivered or the reasons that make it posupply impossible.

If the User does not intend to accept the new term or delivery has become impossible, they may requerequest the refund of the amount paid, which will be promptly credited using the same method of pthe payment methods used by the User for the purchase no later than 14 days from the date on which the Owner is became aware of the request for reimbursor.

The Owner shall not be liable to any party or third parties for any damages, losses, or costs incurred as a result of failure to perform the contract due to force majeure.

Return and Refund Policy

Our policy states that, after receiving an item, you have 30 days to request a return. To be eligible for return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be contained in the original packagingI. A receipt or proof of purchase is also required.

To start a return, contact us by email at: miacaffestore@gmail.com. Returns must be sent to the following address: Mia Caffè Store S.R.L VAT No. 06276700876 Viale dei Fiori, 77 – 95033 Biancavilla (CT) Hours: 9:00 – 13:00 | 16:30 – 20:30

Once your return has been accepted, you will receive a shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

Return Shipping Costs and Fee

In the event of a voluntary return (not related to a defect or error), the customer:

  • bears the shipping cost for returning the product at their own expense;

  • Accept the application of a restocking fee equal to 10% of the product's value, which will be deducted from the refund.

This commission does not apply in the following cases:

  • damaged, defective, or incorrect items received;

  • right of withdrawal exercised within the legal time limits with intact and complete products.

🛑 Non-returnable items

is not possible to return:

  • perishable goods (e.g. food, flowers, plants);

  • custom-made or personalized products;

  • personal care products (e.g. cosmetics);

  • sale items or gift cards;

  • hazardous materials, flammable liquids, or gas;

  • sealed items opened after delivery for hygiene reasons (e.g. used coffee machines).

Receiving the Goods and Transport Damage Reporting Procedure

At the time the goods are delivered by the courier, the Customer is strictly required to check the integrity and condition of the packages before signing the delivery note. To ensure proper handling of any issues or damage caused during transport, the Customer must strictly follow the procedure below:

  1. Check the package upon delivery: The Customer must check that the number of packages being delivered matches what is indicated in the transport document and that the packaging is intact. If the package is visibly damaged, open, crushed, punctured, wet, or shows signs of liquid leakage or tampering with the sealing materials (adhesive tape or straps), the Customer you must refuse delivery or accept it only by making a specific and detailed reservation on the courier’s paper document or handheld device (for example: package damaged, subject to inspection of the contents, «package crushed on the right side»). General reservations (e.g. ) will not be considered valid for the purposes of the claim “accepted subject to inspection”).

  2. Terms for reporting (48 hours): Any complaint relating to damage caused during transport or hidden defects must be communicated in writing to Mia Caffè Customer Service (at miacaffestore@gmail.com) within 48 hours of delivery.

  3. Mandatory documentation for the claim: For the opening and proper assessment of the case, the complaint must necessarily be accompanied by:

    • Clear photographs of the package from all sides before opening;

    • Readable photograph of the shipping label on the package;

    • Detailed photographs of the damaged product or products and the placement of the internal protective materials;

    • A continuous and seamless video that shows the complete opening of the package from the initial moment and the condition of the contents inside.

  4. Preservation of packaging evidence: The Customer must keep the complete original packaging (outer box, inner cardboard, bubble wrap or polystyrene) until the claim has been resolved. Destroying or disposing of the packaging will invalidate the claim.

  5. Disclaimer: In the absence of the items indicated above, or in the event of acceptance without a specific reservation of a package showing obvious external damage at the time of delivery, Mia Caffè reserves the right to reject the claim if it is not possible to determine the origin of the damage with absolute certainty.

  6. Case resolution: After receiving and subsequently carrying out a technical inspection of the product concerned, Mia Caffè may proceed, depending on the specific circumstances of the case, with replacement of the product or with a refund. It is specified that no refund or replacement will be issued before actual receipt and verification of the product in question.

🔁 Replacements

The fastest way to get what you want is to return the item you received and, once the return is accepted, place a new separate order.

🇪🇺 Right of Withdrawal – 14 days (EU)

If you are in the European Union, you have the right to withdraw within 14 days of receipt, without the need to provide any reason. To exercise your right of withdrawal:

  • Send a written communication to miacaffestore@gmail.com (you may use the optional form or a free-form statement);

  • Return the product within 14 days of the notification;

  • The product must be intact, unused, with its original packaging and tags;

  • The return shipping costs are the responsibility of the customer.

The refund will be issued within 14 days of receiving the notice of withdrawal, unless the product has already been received or the customer has provided proof of shipment. Otherwise, the refund will be withheld until actual receipt.

💰 Refund

After receiving and inspecting the product, we will inform you whether the refund has been approved. If approved, the refund will be processed within 10 working days using the original payment method. If more than 15 working days have passed since approval and you still have not received the refund, contact us at miacaffestore@gmail.com.

Missing parcel collection and new shipment

If the customer does not collect the parcel within the time limits set by the courier or the collection point, the shipment will be returned to Mia Caffè Store S.R.L

In that case, the customer may request a new shipment of the order. The reshipping costs are entirely borne by the customer and must be paid before the new delivery: the goods will be sent only after payment has been received.

The amount of the reshipping costs is determined based on the destination country and the courier rates in effect at the time of the request. As an indication, for most European Union countries these costs amount to € 15,00. The exact amount will be communicated to the customer before payment, and the new shipment will be made only upon the customer's acceptance.

The free shipping, if applied to the original order, does not extend to the new shipment.

✅ Clause – Quality control and legal warranty

Machine quality control

In order to ensure compliance and the proper functioning of the coffee machines sold, the company reserves the right to carry out a quality check before shipment. This check may include a technical inspection and an internal operational test performed exclusively with water, without the use of coffee or other substances.

For technical reasons related to the proper functioning of the hydraulic system and pump, the machine cannot be completely emptied or dried after testing. Any slight traces of water or moisture inside the circuit are therefore normal and do not in any way indicate prior use or that the product is used.

After inspection, the appliance is carefully cleaned externally and placed back in its original packaging before shipping. The quality control is carried out exclusively for technical verification purposes and cannot be considered use of the product or the sale of a used item.

Legal warranty

The products sold are covered by the legal guarantee of conformity provided for by the applicable European legislation (EU Directive 2019/771) and by the Italian Consumer Code (Legislative Decree 206/2005). The preliminary quality check does not in any way prejudice the consumer's rights under the legal guarantee.

The statutory conformity guarantee for physical Products for Consumer Users

Consumer Users are entitled to the legal guarantee of conformity, provided for by Articles 129 et seq. of the Consumer Code, for all physical Products sold through the Application, with the exception of the cases of exclusion provided for in Article 128 of the Consumer Code.

The Titois liable to the Consumer User for any lack of conformity that manidiscovered within two years of delivery. During the first year, the Consumer User is not required to prove that the defect existed at the time of delivery, as it is presume, that you existif already on that date, unless that assumption is incompatible with the nature of the Material Product or with the nature of the lack of conformity.

If the Consumer User intends to make use of the remedies provided under the conformity guarantee, they must send a written communication to the email address miacaffestore@gmail.com or call customer service at 3285389897. The Owner will promptly respond and will indicate to the Consumer User the procedure to follow.

For anything not provided for by this clause, Articles 128 to 135-septies of the Consumer Code and the articles of the Civil Code concerning formazione, validthe validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.

The shipping costs for sending the product under warranty are borne by the buyer. With regard to coffee machines, a warranty repair is understood to mean one relating to malfunctions caused by manufacturing defects in the product. The electronic component is therefore covered, except in the case of short circuits due to malfunctions in domestic electrical systems. Parts subject to normal wear and tear are therefore excluded, namely the levers required to lock the capsules/pods in place, pod holders, seals, the machine body, and the water tank. The pump of all coffee machines carries a 6-month warranty, since its proper operation depends on regular care of the product using specific maintenance kits (e.g. descaler).

Rights to Industrial and Intellectual Property

All content of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright law and legislation protecting trademarks. The Application may also contain images, documents, logos, and trademarks of third parties who have expressly authorized the Owner to publication in the Application. Without prejudice to strictly personal use, it is not permitted copy, modify, distribute, publish, or use the Content without the Owner's specific authorization.

Warranty exclusion

L’Application is provided "as is" and "as available" and the Titolare does not provide any express or implied warranty in relation to the Application, nor does it provide any warranty that the Application will be able to meet the needs of the Users or that it will never have interruptions or be free of errors or that it will be free of viruses or bug.

The Owner shall make every effort to ensure that the Application is available continuously 24 hours a day, but nocannot in any way be held liable if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be temporarily suspended without notice in the event of a malfunction of the system, maintenance, repairor for reasons entirely unrelated to the Data Controller's will or due to force majeure.

Limitation of Liability

The Owner cannot be held liable to the Usente, the case of for willful misconduct or gross negligence, for service interruptions or malfunctions connected with the use of the internet network beyond its own control or that of its suppliers.

The Owner shall also not be liable for any damage, loss, or costs incurred by the User as a result of the failure to perform dthe contract for reasons not attributable to him, with the User being entitled only to any full refund of the prizo paid and any ancillary charges incurred.

The Owner assumes no responsibility for the eventwhich fraudulent and unlawful use that may be made by third parties of credit cards and other means of payment, as it does not in any way come into contact with the payment data used (card number dcredit, cardholder name, password, etc.)

The Owner shall not be liable for:

  • any loss of trade opportunitiesand any other loss, including indirect loss, that may be suffered by the User that are not a direct consequence of the breach of the contracor by the Data Controller

  • incorrect or unsuitable use of the Application by Users or third parties

  • the issuance of incorrect fiscal documents or data due to related errors to the data provided by the User, the latter being solely responsible for correct entry

In no case shall the Owner may be held liable for an amount exceeding twice the cost paid by the User.

Force majeure

The Controller cannot be held liable for failure or delay fulfilment of theand its own obligations, due to circumstances beyond the reasonable control of the Data Controller dute to force majeure events or, in any case, to unforeseen and unpredictable events and, in any event, beyond its colontà.

The performance of the obligations by the Owner shall be deemed suspended for the period during which force majeure events occur. The Owner shall take anyacts within its power in order to identify solutions that allow the proper fulfilment of its obliggations despite the persistence of events of force majeure.

Link to third-party websites

The Application may contain links to third-party websites/applications. The Data Controller exercises no control over them and, therefore, is in no way responsible for the content of these websites/applications.

Some of these links may lead to third-party websites/applications that provide attrato the Application. In these cases, the general terms and conditions for the use of the individual services shall applythe website/application and for the use of the service set up by third parties, for which the Data Controller assumes noto responsibility.

Privacy

The protection and processing of personal data will take place in accordance with the Informative Privacy that may beand can be consulted on the privacy policy page, in the menu at the bottom of the site.

Applicable law and jurisdiction

The Terms are subject to Italian law.

For Consumer Users, any dispute relating to theapplication, execution, and interpretation of these Conditions shall be subject to the jurisdiction of the court of the place where the Consumer User resides or has elected domicile, if located within the territory of the Italian State, without prejudice to the Consumer User’s right to bring proceedings before a court different from that of the “consumer forum” pursuant to Art. 66-bis of the Consumer Code, having territorial jurisdiction accordingor one of the criteria referred to in Articles 18, 19 and 20 of the Code of Civil Procedure.

The application to Consumer Users  remains unaffectedthe more favourable and mandatory provisions, where applicable, laid down by the law of the country in which they have their habitual residence, if they do not have their habitual residence in Italy, in particular with regard to the period for exercising the right of withdrawal and the period for returning thethe Products, in the event of exercising that right, the methods and formalities for communicating it, and the statutory warranty of conformity.

Online dispute resolution for Consumer Users

The User Consumer residing in Europe must be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool may be used by} in an out-of-court manner any dispute relating to and/or arising from contracts for the sale of goods and the supply of services concluded online. Consequently, the Consumer User may use this platform to resolve any dispute arising from the contract concluded online. The platform is available at the following address: ec.europa.eu/consumers/odr/

Data last updated: 29/06/2026